Shipping + Returns
Ordering online is easy & available 24 hours per day, 7 days per week.
Shipping within Australia only. No international shipping available.
POSTAGE & DELIVERY
Once funds are cleared we aim to dispatch goods within 3 working days. Postage is calculated once the checkout process is commenced. Delivery is via Australia Post. You choose between regular post or Express Post. Please be aware that only Express Post enables goods to be tracked through Australia Post and regular post can be slower to arrive.
All prices are in $AUD (Australian dollars) and include 10% GST.
SECURE ONLINE ORDERS
We use PAYPAL for secure online ordering, including credit card transactions. For more information about security please visit paypal.com.au
Online payments may be made via PAYPAL by using your bank account, debit or credit card.
Money orders may be sent to Surf Coast Coffee Roasters 21/17 BEACON BOULEVARD, TORQUAY VIC 3228 AUSTRALIA
All our products are fully guaranteed and we want you to be completely satisfied with your purchase.
We will exchange or refund if the item purchased is unsuitable provided the stock is un-used and the packaging is in the same condition as when it was sold. We regret we cannot accept returns for sale/discounted items as they are considered final sales.
All postage for exchanges must be covered by the customer and sent with a self addressed pre-paid envelope for return items. Faulty products however will be replaced or refunded without additional postage costs.
All items are carefully packed. If an item arrives damaged, please contact us so we can remedy the situation. We would appreciate all returns on faulty/damaged stock being made within 2 weeks of the date of receipt.
For exchanges or refunds, please call us on 0419 599 691 during business hours (prior to returning any item) or email us.
If you think your parcel may have been lost, please contact us on 0419 599 691 during business hours or email firstname.lastname@example.org with your purchase details. If you have chosen Express Post, we will provide you with your unique express post identifier number, enabling Australia Post to locate your parcel.
If you have any questions about these Terms & Conditions, you can contact us via our website.